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License Information

Bally Bet Casino > License Information
Last updated: 08/05/2026
Relevance verified: 18/06/2026

Operator Identity and Corporate Registration

Bally Bet Casino (bally-bet-casino-uk.com) is operated by Gamesys Operations Limited, a company incorporated in Gibraltar under company registration number 103854, with its registered office address at 57/63 Line Wall Road, Gibraltar, GX11 1AA. Gamesys Operations Limited is a wholly owned subsidiary within the Bally’s Corporation group of companies, following the acquisition of the Gamesys group by Bally’s Corporation in 2021.

All contractual relationships entered into between the operator and players are governed by the terms and conditions of Gamesys Operations Limited in its capacity as the licensed operator of this platform. Players are advised to retain copies of any correspondence, transaction records, and accepted terms for their own records.

Gambling Licence and Regulatory Authority

Gamesys Operations Limited holds a Remote Casino Operating Licence issued by the UK Gambling Commission (UKGC) under the Gambling Act 2005. The licence number is 38905. This licence has been continuously active since 2014 and authorises the provision of remote gambling services, including online casino games, to customers located in Great Britain.

The UK Gambling Commission is the statutory body responsible for regulating gambling in Great Britain. It operates under the framework established by the Gambling Act 2005 and issues licences in accordance with its Licence Conditions and Codes of Practice (LCCP). Holders of a Remote Operating Licence are subject to ongoing compliance monitoring, mandatory reporting obligations, and periodic review by the Commission.

The validity of this licence may be independently verified via the UK Gambling Commission’s Public Register:

Territory of Service and Age Restrictions

The services provided through this platform are made available exclusively to customers located in Great Britain, comprising England, Wales, and Scotland. Customers residing in Northern Ireland, or in any jurisdiction where access to remote gambling is prohibited or restricted under applicable law, are not permitted to use this platform.

In accordance with Section 46 of the Gambling Act 2005 and the operator’s UKGC licence obligations, access to this platform is strictly restricted to individuals who are 18 years of age or older. It is an offence under United Kingdom law for any person under the age of 18 to gamble, or for any operator to knowingly permit an underage individual to gamble. The operator employs age verification procedures at the point of registration and during ongoing account review to enforce this requirement.

Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy

Identity Verification

Gamesys Operations Limited is required under the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and the UKGC’s Social Responsibility and Anti-Money Laundering licence conditions to implement robust customer due diligence procedures. These procedures form the basis of the operator’s KYC programme.

All customers are required to provide the following information prior to, or at the point of, account registration:

  • Full legal name as it appears on official identification documents
  • Date of birth
  • Residential address
  • A valid email address and contact telephone number

Documentary verification is required before a customer may withdraw funds, and may also be requested at any earlier point where the operator deems it necessary for compliance purposes. Acceptable documents include a valid passport, national identity card, or photocard driving licence for identity verification, and a recent utility bill or bank statement for proof of address.

Source of Funds and Enhanced Due Diligence

Where customer activity triggers thresholds established by the operator’s internal risk framework, enhanced due diligence (EDD) procedures may be applied. This includes requests for evidence of source of funds or source of wealth. Customers are required to provide such documentation promptly upon request. Failure to do so may result in the suspension of account activity and the withholding of withdrawals pending satisfactory completion of the verification process.

Transaction Monitoring and Suspicious Activity Reporting

The operator maintains ongoing transaction monitoring processes designed to detect indicators of money laundering, terrorist financing, fraud, and other financial crime. Where reasonable grounds for suspicion are identified, the operator is under a legal obligation to file a Suspicious Activity Report (SAR) with the National Crime Agency (NCA) in accordance with Part 7 of the Proceeds of Crime Act 2002. The operator is prohibited by law from disclosing to the customer that any such report has been made.

Data Protection and Privacy

The operator processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) as retained under the European Union (Withdrawal) Act 2018, and the Data Protection Act 2018. The operator acts as a data controller in respect of personal data collected from customers and is registered with the Information Commissioner’s Office (ICO).

Personal data is collected and processed for the following lawful purposes:

  • Performance of the contract between the operator and the customer
  • Compliance with legal obligations, including AML/KYC requirements
  • Legitimate interests of the operator, including fraud prevention and platform security
  • With the customer’s consent, where that basis applies

Personal data is retained only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Customers hold a number of rights under UK GDPR, including the right of access to their personal data, the right to rectification, the right to erasure (subject to applicable legal retention requirements), and the right to lodge a complaint with the ICO. Full details of the operator’s data processing activities, retention schedules, and third-party disclosures are set out in the Privacy Policy, which is available on this website.

All data transmissions between the customer and the platform are protected using Secure Socket Layer (SSL) encryption technology. The operator does not sell personal data to third parties for marketing purposes.

Responsible Gambling

The operator is committed to promoting safer gambling in accordance with the UKGC’s Social Responsibility Code of Practice, which forms a mandatory condition of the Remote Operating Licence. The following tools and measures are made available to all registered customers:

  • Deposit limits: Customers may set daily, weekly, or monthly deposit limits at any time via their account settings. Reductions take effect immediately; increases are subject to a cooling-off period as required under UKGC licence conditions.
  • Loss limits: Customers may restrict the maximum amount they are permitted to lose over a defined period.
  • Session time limits and reality checks: Customers may set limits on the duration of individual gambling sessions and configure reminders that are displayed at regular intervals during gameplay.
  • Self-exclusion: Customers who wish to take a break from gambling may request a self-exclusion for a minimum period of six months. Self-exclusion requests are processed promptly, and the operator will not send promotional communications to self-excluded customers during the exclusion period.
  • GAMSTOP: The operator participates in the GAMSTOP national self-exclusion scheme. Customers who register with GAMSTOP will be prevented from accessing this platform and all other participating UKGC-licensed operators for the duration of their chosen exclusion period.

Customers who are concerned about their gambling behaviour, or the behaviour of someone they know, are encouraged to seek support from the following independent organisations:

The operator conducts periodic reviews of customer accounts and may make proactive contact with customers whose patterns of activity indicate potential indicators of gambling harm. Customers may also request a review of their account status and available support tools by contacting the customer support team at any time.

Fairness of Games and Independent Certification

All casino games offered on this platform utilise certified Random Number Generator (RNG) technology. The RNG systems and game mathematics are subject to independent testing and certification by accredited technical compliance bodies. Testing is conducted against technical standards established by the UKGC under its Technical Standards for Remote Gambling. Certification confirms that game outcomes are random, unpredictable, and not subject to manipulation by either the operator or the player.

Return to Player (RTP) percentages for individual games are made available within the game information panels. These figures are theoretical averages calculated over a statistically significant number of game rounds and do not guarantee specific outcomes for individual players.

Dispute Resolution

Internal Complaints Procedure

Customers who wish to raise a complaint are required to contact the operator’s customer support team in the first instance, using the contact details provided on the Contact Us page of this website. The operator will acknowledge the complaint and provide a substantive response within the timeframe specified in its complaints policy.

Alternative Dispute Resolution

In the event that a complaint cannot be resolved to the customer’s satisfaction through the internal complaints procedure, the customer has the right to refer the matter to an approved Alternative Dispute Resolution (ADR) provider. The ADR service operates independently of the operator and its decision may be binding upon the operator in accordance with the terms of the scheme.

The operator’s designated ADR provider is:

Details of the ADR process, including eligible dispute categories and applicable timescales, are set out in the operator’s Complaints Policy, which is available on request and on this website. Customers also retain the right to refer disputes to the UK Gambling Commission where they believe a licence condition has been breached.

Regulatory Compliance and Updates

The operator reviews and updates its compliance framework on an ongoing basis to ensure continued adherence to applicable legislation, UKGC licence conditions, and industry best practice. This includes but is not limited to changes arising from the Gambling Act 2005, the Gambling (Licensing and Advertising) Act 2014, UK GDPR, the Proceeds of Crime Act 2002, and any subsequent statutory instruments or UKGC guidance. Where material changes to the regulatory framework affect the terms under which services are provided, customers will be notified in accordance with the operator’s standard communication procedures.

For any queries relating to the licensing status or regulatory compliance of this platform, customers may contact the operator directly or consult the UK Gambling Commission’s website at www.gamblingcommission.gov.uk.

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